The Personal Transitions Service (PTS) is a highly personalised and strength based approach to working with people going through tough times.

It’s about building strengths, aspirations, relationships and purpose, rather than focusing on needs and problems. The ultimate aim is for people to transition out of homelessness, or the negative situation they find themselves in, quickly and positively. Having built up a whole new community based network of support around them, they will be prepared and able to overcome the next bump in the road.

How it came about

We developed PTS in 2012 as a result of reviewing the experiences of the people we worked with, who felt that what they were receiving from us and other services wasn’t helping them to move forward in their lives. We searched the globe for a new method, which would flip the way services are traditionally delivered to people, putting the power and control back into the hands of those using the services.

We created a new asset based model and a new way of measuring impact. This was built on a solid theory base from the US and combined this with other evidenced core principles.

Measuring Impact

By focussing on developing personal assets and aspirations, creating strong positive networks and handing the power back to the individual, long-term sustainable and meaningful change is naturally achieved as a result.

A unique online measuring tool measures personal asset developments and links them to hard outcomes to provide the robust evidence that we, our commissioners and funders require. Something that’s not been done with people referred to as having ‘complex needs’ before.

Not just a delivery model

The Personal Transitions Service goes beyond a new service offer. It requires a totally different approach and a change of organisational culture where the power, dignity and respect for the individual is at the heart of every policy, recruitment, contact and conversation. Something that we’re committed to continuing to evaluate and adapt at all levels of our organisation.

Watch a video interview with Rachel, one of our Asset Coaches to hear her experience of delivering Personal Transitions Service in practice.

A credible alternative

It offers a credible alternative that brings about change and saves money for organisations and commissioners alike. The model is low cost and high impact as each Asset Coach (delivery worker) is able to work with up to 35-40 people at any one time due to the facilitative and community-based nature of the approach making this a much more cost effective way of working.

Learn more about our strength based approach from Mayday Trust staff, DCLG, Lankelly Chase Foundation, Oxford City Council and Bridges Ventures, watch our national conference, Strength in Numbers

Flexible income options

The Personal Transitions Service was purposefully developed to work with social investment, Social Impact Bonds (SIBs), Payment by Results (PBR) and Spot Purchase Arrangements to increase the flexibility of income options. 

We have been testing, learning and adapting Personal Transitions Service since 2012 and indications are that this model is working to move people on sustainably, including those who have been severely entrenched in the system for many years. 

You can find out more about testing Personal Transitions Service and our subsequent  transformation from a small housing support provider running an inquiry into how people felt about the quality of support, to an organisation championing systems-change to support asset-based and personalised approaches, read our report Homelessness System under Deconstruction.

If you would like to know more about Personal Transitions Service or join us to explore this new approach further or get in touch [email protected]

At the first meeting Ashley told us that his dream right now was to get clean, get a job and get a house. After eight years of unemployment the odds didn't look good, could Mayday really help him rediscover his purpose and spark for life? Read Ashley's story now.