8/13 Balanced power dynamics In a lot of situations where people were supported in their accommodation, people talked about their relationship with their key worker or support worker. It was a common theme that people had good relationships with workers but were often unable to be totally open with them in fear that they would lose their accommodation. Some people said that they attended sessions with key workers just to keep the roof over their head or avoided support sessions as they had rent arrears. Staff often talked about people being manipulative or dishonest but had no recognition of the power dynamic in the relationship between a resident and a worker who has the authority to evict the person. We took action We took all of our coaches out of housing and based their roles within communities. We completely separated our accommodation business and made sure that coaches were not involved in management or operational housing matters and didn’t have a say on an individual’s tenancy status. The Personal Transitions Service is set up to ensure that power is balanced so that people are able to develop genuine trusting relationships that don’t influence the roof over their heads.